Return & Refund Policy

Our Commitment

At Bud & Blossom ‘Creatives’, we take pride in every piece we create. All products are individually crafted to order from original artworks by Tanja van Biljon – which means every item is made specifically for you.

We understand that shopping online requires trust, and we’re committed to handling every situation with fairness, transparency, and care.

Crafted-to-Order Products

Because our products are individually crafted to order from original artwork, standard return policies for mass-produced goods do not apply. Each item is made specifically for you after your order is placed.

This means:

  • Items cannot be returned simply due to a change of mind
  • Each piece may have subtle variations – this is part of the handmade character, not a defect
  • We encourage you to review all product details, images, and descriptions carefully before placing your order

If you have any questions about a product before purchasing, please contact us – we’re happy to help you choose the right piece.

Damaged or Incorrect Items

In the unlikely event that your order arrives damaged or incorrect, we will make it right.

To report an issue:

  1. Email us at info@budandblossom.co.za within 48 hours of delivery
  2. Include the following:
    • Your order number
    • Clear photographs showing the damage or issue
    • A brief description of the problem

We will review your claim and arrange a replacement or refund at our discretion. You will receive a response within 5 working days.

Please note:

  • Claims submitted after 48 hours may not be eligible for resolution
  • Items must not have been used, washed, or altered
  • Original packaging should be retained where possible

Order Cancellation

You may request cancellation of your order under the following conditions:

Within 7 days of placing your order:

  • If production has not yet commenced, we will cancel your order and issue a full refund
  • If production has already begun, cancellation cannot be accepted

How to request cancellation:

  • Email info@budandblossom.co.za with your order number and cancellation request
  • We will confirm whether cancellation is possible within 2 working days

Please note: Due to the crafted-to-order nature of our products, we encourage you to confirm your selections carefully before placing your order.

Conditions for Returns

In the rare cases where a return is accepted, the following conditions apply:

  • Items must be in original, unused condition
  • All original packaging must be included
  • Proof of purchase (order confirmation email or order number) is required
  • Items must be returned within 14 days of receiving authorisation from our team

Returns are handled on a case-by-case basis. Please contact us before returning any item – unauthorised returns will not be processed.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Crafted-to-order products – unless they arrived damaged or incorrect
  • Sale or clearance items – all sales are final
  • Digital course access – once more than 15% of content has been accessed
  • Gift cards – non-refundable (when available in future)
  • Items that have been used, washed, or altered – regardless of reason

Digital Courses

For digital courses purchased through budandblossom.co.za:

  • A 7-day cooling-off period applies from the date of purchase
  • Refunds are available within this period only if less than 15% of the course content has been accessed
  • After the cooling-off period, or once substantial content has been accessed, no refund is available
  • Course access is for personal use only – sharing credentials or content is prohibited

If you experience technical issues accessing your course, please contact us and we will resolve the issue promptly.

Return Shipping

If a return is authorised:

  • The customer is responsible for return shipping costs – unless the item arrived damaged or incorrect
  • We recommend using an insured, trackable shipping service – we are not responsible for items lost or damaged in return transit
  • Return shipping address will be provided when the return is authorised
  • Do not send returns to the studio address without prior authorisation

For items that arrived damaged or incorrect, we will arrange return shipping at our cost or provide a prepaid shipping label.

Refund Processing

Once a returned item is received and inspected:

  • Approved refunds will be processed within 14 working days
  • Refunds are issued via the original payment method (card, EFT, etc.)
  • You will receive an email confirmation when your refund has been processed
  • Please allow an additional 5–10 working days for the refund to reflect in your account, depending on your bank

Partial refunds may be issued at our discretion if:

  • The item shows signs of use or alteration
  • Original packaging is missing
  • The return was not pre-authorised

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item:

  1. Request a return (subject to the conditions above)
  2. Place a new order for the desired item

This ensures your new piece enters production promptly while the return is processed separately.

How to Contact Us About Returns

If you need to report an issue, request a cancellation, or discuss a return, we’re here to help:

📧 Email: info@budandblossom.co.za 📱 WhatsApp: +27 71 554 1155 📞 Phone: +27 71 554 1155

Trading Hours: Monday – Friday: 8:30 – 16:00 Saturday: By appointment Sunday: Closed

Please include your order number in all communications – this helps us resolve your query faster.

Our Promise

We stand behind the quality of every piece we create. While our crafted-to-order model means we can’t offer standard retail returns, we are committed to:

  • Responding to every query within 48 business hours
  • Resolving legitimate damage or error claims fairly and promptly
  • Treating every customer with respect, transparency, and care

Your satisfaction matters to us – and we’ll always work with you to find the best possible outcome.